Returns & Refunds

Thank you for shopping with Purple Lotus. We want you to be completely satisfied with your purchase. In the event that you need to return or seek a refund for any merchandise, please review our policy below.

  1. Eligibility for Returns and Refunds:
    • Items must be unused, unwashed, and in their original condition with all tags and packaging intact.
    • Returns and refunds are accepted within 15 days from the date of delivery.
    • Customized or personalized items are not eligible for returns or refunds unless they are defective or damaged upon arrival.
  2. Return Process:
    • To initiate a return, please contact our customer support team within the specified return period.
    • Provide your order number, item(s) you wish to return, and a brief explanation for the return.
    • Our customer support team will provide you with a return authorization and further instructions on how to proceed.
  3. Shipping Costs:
    • Customers are responsible for the shipping costs associated with returning the merchandise unless the return is due to an error on our part or the item is defective or damaged upon arrival.
    • We recommend using a trackable shipping service to ensure that your returned item is delivered successfully.
  4. Refund Process:
    • Once we receive your returned merchandise and confirm its eligibility, we will process your refund within 30 days.
    • The refund will be issued to the original payment method used during the purchase.
    • Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider.
  5. Exchanges:
    • We currently do not offer direct exchanges for merchandise. If you wish to exchange an item, we recommend initiating a return as described above and placing a new order for the desired item.
  6. Damaged or Defective Items:
    • If you receive a damaged or defective item, please contact us within 15 days of delivery.
    • Provide a clear description and supporting evidence (such as photographs) of the damage or defect.
    • We will assess the situation and, if deemed appropriate, arrange for a replacement or issue a refund.